Alphaomega.design logo representing symbolic infrastructure and global prophetic governance

Refund and Returns Policy

ALPHA OMEGA DESIGN

Refund policy

RETURNS & REFUNDS POLICY

Alpha Omega Design (operated by Alpha & Omega Limited, New Zealand)

PRINT-ON-DEMAND NOTICE

Alpha Omega Design is a print-on-demand company. All products are custom-made to order, which means returns and exchanges are limited to specific circumstances outlined below.

RETURN POLICY OVERVIEW

We offer a 30-day return policy from the date you receive your item. However, due to the custom nature of our print-on-demand products, returns are only accepted for:

Defective products

Manufacturing errors

Wrong items shipped

Damaged items during shipping

WHAT CANNOT BE RETURNED

Products ordered in wrong size, color, or design (customer error)

Products you simply changed your mind about

Sale items (except where required by law – see EU Rights below)

Custom or personalized items

Items damaged due to customer misuse

DEFECTIVE/DAMAGED ITEMS

If you receive a defective, damaged, or incorrect item:

Contact us within 30 days at contact@alphaomega.design

Provide clear photos showing the issue

We will offer a free reprint or full refund

No need to return the damaged item

EUROPEAN UNION CONSUMER RIGHTS

EU customers have additional statutory rights:

14-day cooling-off period for ANY reason (including sale items)

Right to return products without justification

For sale items: Due to supplier limitations, EU returns on sale items will receive store credit equal to the purchase price

Items must be unused, with tags, in original packaging

RETURN PROCESS

Email contact@alphaomega.design first

If approved, ship items to: 99 W 13th St, Wilmington, DE, 19801, United States

Include proof of purchase

Customer pays return shipping costs

Use trackable shipping for items over $75 USD

REFUND PROCESSING

Refunds processed within 10 business days of approval

Refunded to original payment method

Return shipping costs deducted from refund (except for our errors)

PRINT PLACEMENT TOLERANCE

For Direct-to-Garment (DTG) products, minor print placement variations up to 0.5″ are within normal tolerance and not considered defects.

CONTACT

Questions? Email: contact@alphaomega.design

Last updated: [19-8-2025]