Refund and Returns Policy
ALPHA OMEGA DESIGN
Refund policy
RETURNS & REFUNDS POLICY
Alpha Omega Design (operated by Alpha & Omega Limited, New Zealand)
PRINT-ON-DEMAND NOTICE
Alpha Omega Design is a print-on-demand company. All products are custom-made to order, which means returns and exchanges are limited to specific circumstances outlined below.
RETURN POLICY OVERVIEW
We offer a 30-day return policy from the date you receive your item. However, due to the custom nature of our print-on-demand products, returns are only accepted for:
Defective products
Manufacturing errors
Wrong items shipped
Damaged items during shipping
WHAT CANNOT BE RETURNED
Products ordered in wrong size, color, or design (customer error)
Products you simply changed your mind about
Sale items (except where required by law – see EU Rights below)
Custom or personalized items
Items damaged due to customer misuse
DEFECTIVE/DAMAGED ITEMS
If you receive a defective, damaged, or incorrect item:
Contact us within 30 days at contact@alphaomega.design
Provide clear photos showing the issue
We will offer a free reprint or full refund
No need to return the damaged item
EUROPEAN UNION CONSUMER RIGHTS
EU customers have additional statutory rights:
14-day cooling-off period for ANY reason (including sale items)
Right to return products without justification
For sale items: Due to supplier limitations, EU returns on sale items will receive store credit equal to the purchase price
Items must be unused, with tags, in original packaging
RETURN PROCESS
Email contact@alphaomega.design first
If approved, ship items to: 99 W 13th St, Wilmington, DE, 19801, United States
Include proof of purchase
Customer pays return shipping costs
Use trackable shipping for items over $75 USD
REFUND PROCESSING
Refunds processed within 10 business days of approval
Refunded to original payment method
Return shipping costs deducted from refund (except for our errors)
PRINT PLACEMENT TOLERANCE
For Direct-to-Garment (DTG) products, minor print placement variations up to 0.5″ are within normal tolerance and not considered defects.
CONTACT
Questions? Email: contact@alphaomega.design
Last updated: [19-8-2025]
