Shipping Policy
SHIPPING POLICY
Alpha Omega Design (operated by Alpha & Omega Limited, New Zealand)
Last updated: 19-8-2025
IMPORTANT: SHIPPING-INCLUSIVE PRICING
ALL PRODUCT PRICES ON ALPHA OMEGA DESIGN INCLUDE SHIPPING COSTS.
Our prices displayed on alphaomega.design and all sales platforms include worldwide shipping. You pay the price shown – no additional shipping fees at checkout. *Terms and conditions apply – see details below.
1. ORDER PROCESSING
Processing Time:
All orders processed within 1-3 business days
Orders placed on weekends/holidays processed next business day
Print-on-demand products require additional production time
Production + Shipping Timeline:
Total delivery time = Production (2-7 days) + Shipping time
2. SHIPPING METHODS & DELIVERY TIMES
Our Printify fulfillment partners offer multiple shipping options:
ECONOMY SHIPPING
Cost: Included in product price
Domestic (US): 4-8 business days
International: 10-30 business days
STANDARD SHIPPING
Cost: Included in product price
Domestic (US): 2-5 business days
International: 10-30 business days
PRIORITY SHIPPING
Cost: Included in product price
Domestic (US): 2-3 business days
International: 3-5 business days
Subject to availability
EXPRESS DELIVERY
Available for: Select products (Bella+Canvas 3001, Gildan 5000 t-shirts with front prints)
Cost: Included in product price
Delivery: 2-3 business days (including production)
3. WORLDWIDE SHIPPING
✅ We ship to all countries globally (237+ regions)
✅ Free worldwide shipping included in all prices
✅ No additional shipping charges at checkout
Special Locations:
Remote areas may experience longer delivery times
PO Boxes accepted where carrier permits
Some locations may require alternative delivery arrangements
4. MINIMUM PURCHASE REQUIREMENT
FREE SHIPPING QUALIFICATION:
Spend $60 USD or more
Applies to all countries worldwide
Orders under $60 USD may incur shipping charges as displayed at checkout.
5. ORDER TRACKING
Tracking provided for all shipments
Email confirmation sent when order ships
Tracking link included in shipping notification
Monitor progress through carrier websites
6. INTERNATIONAL CUSTOMERS
Customs & Duties:
Customer responsibility: Import duties, taxes, customs fees
Varies by country: Contact local customs office for rates
Not included in our shipping-inclusive pricing
Delivery delays possible due to customs processing
Documentation:
All required customs forms completed
Accurate product descriptions provided
Value declared as per regulations
7. LOST, DAMAGED, OR DELAYED ORDERS
Damaged Items:
Contact us within 7 days of delivery
Email: contact@alphaomega.design
Provide photos of damage
Free replacement or refund provided
Lost Packages:
We investigate with carriers
Replacement sent after investigation
Full refund if package confirmed lost
Delayed Deliveries:
Contact us if order exceeds estimated timeframe
We’ll track and investigate delays
Updates provided throughout process
8. ORDER CHANGES & CANCELLATIONS
Modifications Allowed:
Within 24 hours of order placement
Changes to address, products, or quantities
Contact contact@alphaomega.design immediately
After 24 Hours:
Changes not guaranteed due to production timeline
Cancellation may not be possible once in production
9. SHIPPING RESTRICTIONS
Prohibited Items:
Hazardous materials
Restricted goods per destination country
Items prohibited by carriers
Address Requirements:
Complete, accurate shipping addresses required
Incorrect addresses may cause delays or additional fees
Customer responsible for address accuracy
10. SEASONAL CONSIDERATIONS
Peak Periods:
Holiday seasons may extend delivery times
Weather conditions may cause delays
Advance ordering recommended during peak times
11. CONTACT INFORMATION
Shipping Questions:
Email: contact@alphaomega.design
Subject: “Shipping Inquiry”
Include order number for faster assistance
Business Hours:
Monday-Friday: 9 AM – 5 PM NZST
Response within 24-48 hours
