⭐ SUPPORT — ALPHAOMEGA.DESIGN

Operated by Alpha & Omega Limited Last Updated: 13 April 2026

Need help? You’re in the right place. This page provides full support for:

• Orders & products

• Print‑on‑demand issues

• Shipping & tracking

• Refunds & replacements

• App support (KJV Bible Search)

• Data deletion

• General enquiries

🛒 Product & Order Support

If you experience an issue with your order, including:

• Damaged items

• Misprints

• Wrong item received

• Incorrect size received

• Print defects

• Tracking not updating

• Package lost in transit

Email support@alphaomega.design with:

1. Your order number

2. Clear photos of the issue (required for Printify claims)

3. A short description of the problem

4. Your shipping address (for lost package claims)

We will submit the claim to Printify on your behalf and provide a replacement if approved.

Note: Because all products are custom‑printed, we cannot accept returns for:

• Wrong size ordered

• Buyer’s remorse

• Change of mind

• Incorrect address provided at checkout

See our Refund & Replacement Policy for full details.

📱 App Support — KJV Bible Search

For help with the KJV Bible Search app, including:

• Bugs or crashes

• Feature requests

• Device compatibility issues

• App performance

• Data deletion

• Account‑related questions (if applicable)

Email: support@alphaomega.design Please include:

• Your device type (Android/iOS)

• App version

• Description of the issue

• Screenshots (if possible)

📦 Shipping Information

Production Time

All products are custom‑printed by Printify print providers. Production time: 2–7 business days

Shipping Times (Estimated)

• USA: 3–7 business days

• UK: 3–7 business days

• EU: 5–10 business days

• Australia & New Zealand: 5–15 business days

• Rest of World: 10–20 business days

Tracking

Tracking is provided whenever available. Some international shipments may have limited tracking.

See our Shipping Policy for full details.

↩️ Refunds & Replacements

We offer free replacements for:

• Damaged items

• Misprints

• Incorrect items

• Manufacturing defects

• Lost packages

We do not offer refunds or returns for:

• Wrong size ordered

• Buyer’s remorse

• Change of mind

• Incorrect address provided by the customer

See our Refund & Replacement Policy for full details.

🧹 Data Deletion Requests

You may request deletion of:

• Account data

• App data

• Personal information

To request deletion, email: support@alphaomega.design

We will delete all eligible data within 30 days, except where retention is required by law (e.g., order records must be retained for 7 years).

See our Data Deletion Policy for full details.

📩 General Enquiries

For anything else, including:

• Business enquiries

• Licensing

• Book or media questions

• Press or collaboration requests

Contact: contact@alphaomega.design